Novotel London Brentford

Great quality of hotel with great facilities for a very good price. The staff were friendly and helpful, the hotel was clean and smart. The room we stayed in was large and comfortable with really good storage areas. The bathroom was a good size and the shower was really good. There was no road noise at all even though it is directly onto the A4. The breakfast was superb with a great choice of food and drink. Parking is safe and secure and easy to access. Good choice of public transport near by and great position so close to the river.

Very well priced, staff were lovely and very helpful. Our room was clean and spacious, with an excellent shower. Car parking on site was very reasonably priced. Richmond was easily accessible for our first night and the nearest tube station was a brisk 15 minute walk, which made central London really accessible. It felt very safe and secure. There was a Sainsbury's local yards away and a fantastic independent coffee shop opposite the hotel. We will definitely use the hotel again in the future 🙂

Swimming pool was lovely. Beds were really comfortable The interconneting rooms made it feel like a suite and was really fun Check in and out was very swift. Staff helpful booking a taxi and sorting out a problem with room service very swiftly.

We regularly stay in the Novotel chain. This is the first time at Brentford. Our flight was delayed so arrived very late in the evening (see dislikes). They gave us the wrong room but was resolved quickly, which was great as we were extremely tired. Room was decent size, Novotel standard comfy beds but it does shows its age. Good size bathroom with privacy, lots of towels, good range of toiletries, equipped with a bath which we found it a bit hard (high) to get in/out. We later learnt they do have rooms with shower instead of bath. Despite situated next to the A4, we had no problem with noise during our stay. Breakfast was good, range of selections but a bit limited with fruits. Staff at breakfast were displeasing, felt a bit rush, constantly going up and down the tables, cleaning after guests. Our plates and cutleries were taken away immediately as briefly left the table for some tea/coffee before getting more food. They didn’t came to reissue cutleries and was given a cold stare when we sat down at our table which was unpleasant, so we simply move to next table (this happen on the 1st and the last day of our stay). We visited the restaurant in the evening, this was completely a different experience from breakfast. We would highly recommend it, the food was outstanding and a good selection of wine that is at very reasonable price from a hotel. During our stay we enjoyed a visit to the swimming pool and the sauna in the basement. You have to make a booking at the reception. It isn’t big but decent size, can get pretty busy. Plenty of lockers free to be used (no coins required) and there is a shower in each male/female changing rooms.

The room was adequately sized for our family 2 adults and 2 teenagers. The shower was amazing, the shower toiletries Rituals was very well received by my teenage daughter Free WIFI definitely an added bonus! Most hotels charge! The complimentary water was a nice addition Having towels provided for the pool was fab! The smell around the hotel was lovely and all areas were clean